Frequently Asked Questions
Frequently Asked Questions
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How do I make a purchase at Encantoco Store? To make a purchase in our store, simply browse our website, select the desired products and add them to your shopping cart. Then, follow the instructions to complete your order and choose your preferred payment method.
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What payment options are available? We accept various forms of payment, including credit card, debit card, bank transfer, and bank slip. All payment options are safe and secure.
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What is the delivery time for the products? The delivery time varies depending on the delivery region and the shipping method chosen. Generally, the delivery time is 15 to 21 business days after payment confirmation.
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Can I track the status of my order? Yes, after payment confirmation, you will receive an email with your order's tracking number. You can also track your order status by logging into your account on our website.
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Can I return or exchange a product? Yes, we accept returns and exchanges within 7 calendar days of receiving your order. Please see our Returns and Exchanges Policy for more information on procedures and conditions.
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Are Encantoco Store products safe for children? Yes, all our products are carefully selected and meet the highest safety and quality standards. We prioritize the safety and well-being of children in all our products.
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Do you offer free shipping? Yes, we offer free shipping on purchases above a certain amount, which may vary depending on the current promotion. Please check our website for up-to-date information on free shipping.
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How can I contact Encantoco Store support? You can contact our support team via email at encantoco7@gmail.com . Our team will be happy to assist you with any questions or problems you may have.
