• Privacy policy

Privacy policy

Privacy Policy

This Privacy Policy describes how we collect, use, and protect your personal information when you visit or make a purchase from our website.

We are committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

  • Personal identification information (name, billing address, shipping address)

  • Contact information (email address, phone number)

  • Payment information (processed securely by third-party payment providers)

  • Order details and purchase history

  • IP address, browser type, and device information

  • Cookies and usage data

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders

  • Communicate with you about your order or inquiries

  • Provide customer support

  • Improve our website, products, and services

  • Comply with legal and regulatory obligations

  • Prevent fraud and ensure security

3. Legal Basis for Processing (GDPR)

For customers located in the European Union, we process personal data based on:

  • Your consent

  • Performance of a contract (order fulfillment)

  • Compliance with legal obligations

  • Legitimate business interests, where applicable

4. Sharing Your Information

We do not sell or rent your personal information.

Your data may be shared only with trusted third parties necessary to operate our business, such as:

  • Payment processors

  • Shipping and logistics providers

  • IT and website service providers

  • Legal or regulatory authorities when required by law

All third parties are required to protect your information in accordance with applicable laws.

5. International Data Transfers

As we operate globally, your information may be transferred to and processed in countries outside your country of residence, including outside the European Union.

When such transfers occur, we ensure appropriate safeguards are in place to protect your personal data.

6. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Comply with legal, tax, and accounting requirements

7. Your Rights (GDPR & International Users)

You have the right to:

  • Access your personal data

  • Request correction or updates

  • Request deletion of your data

  • Restrict or object to data processing

  • Request data portability

  • Withdraw consent at any time

To exercise any of these rights, please contact us using the information below.

8. Cookies

We use cookies and similar technologies to:

  • Ensure proper website functionality

  • Analyze website traffic and usage

  • Improve user experience

You may manage or disable cookies through your browser settings.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or disclosure.

However, no method of transmission over the Internet is 100% secure.

10. Children’s Privacy

Our website offers products intended for children, but we do not knowingly collect personal data from children under the age of 16 without parental consent.

If you believe that a child has provided us with personal data, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact Information

If you have questions about this Privacy Policy or your personal data, please contact us:

📧 Email: encantoco7@gmail.com