• Shipping policy

Shipping policy

Shipping Policy

This Shipping Policy explains how and where we deliver our products worldwide, including shipping times, costs, and important international information.

1. Shipping Destinations

We offer worldwide shipping, including but not limited to:

  • European Union countries

  • United Kingdom

  • United States

  • Canada

  • Australia

  • Other international destinations

If your country is not listed at checkout, shipping may not be available to your location.

2. Order Processing Time

  • Orders are processed within 1–3 business days after payment confirmation

  • Orders are not processed or shipped on weekends or public holidays

Once your order has been shipped, you will receive a confirmation email with tracking information.

3. Estimated Delivery Time

Estimated delivery times vary depending on destination and shipping method:

  • Europe: 5–15 business days

  • North America: 7–20 business days

  • Other international destinations: 10–25 business days

Delivery times are estimates and may vary due to customs procedures, local carriers, or unforeseen delays.

4. Shipping Costs

  • Shipping costs are calculated at checkout based on destination, package weight, and shipping method

  • Any applicable shipping fees will be clearly displayed before completing your purchase

5. Customs, Duties, and Taxes

  • International orders may be subject to customs duties, import taxes, or fees

  • These charges are not included in the product price or shipping cost

  • The customer is responsible for all applicable customs fees imposed by the destination country

6. Tracking Information

  • All orders include tracking information

  • Tracking details will be sent by email once the order is shipped

  • Tracking updates may take 24–72 hours to appear in the carrier’s system

7. Shipping Delays

We are not responsible for shipping delays caused by:

  • Customs inspections

  • Postal services or local carriers

  • Force majeure events (natural disasters, strikes, etc.)

  • Incorrect or incomplete shipping addresses provided by the customer

8. Lost or Damaged Packages

  • If a package is lost in transit, please contact us so we can assist with an investigation

  • If your order arrives damaged, contact us within 48 hours of delivery with photos of the damage

9. Incorrect Address

Please ensure all shipping information is accurate.
We are not responsible for orders shipped to incorrectly provided addresses.

10. Contact Information

For any shipping-related questions, please contact us:

📧 Email: encantoco7@gmail.com