Contact Encantoco
Need help choosing a costume, checking a size or asking about an order? Contact our support team.
Email support
Support hours
Monday to Friday, 09:00–18:00 CET, as listed in our Contact Information.
Existing orders
Include your order number, the name used for the order and the checkout email address so we can identify your purchase. Our published contact information gives a response estimate of 24–48 business hours.
Before you contact us
You may find the answer in our FAQ, Shipping Policy or Return and Refund Policy.